Return & Refund Policy

At Archived Grails, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

Returns

We accept returns within 7 days of your order being delivered.

To be eligible for a return, your item must:

• Be unworn, unwashed, and unused.
• Have all original tags attached.
• Be in its original packaging.
• Show no signs of wear, damage, stains, or alterations.

Non-Returnable Items

The following items cannot be returned:

• Sale or clearance items.
• Gift cards.
• Items marked as Final Sale.
• Products that have been worn, washed, or damaged after delivery.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was sent.
• The item arrived damaged or defective.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We'll resolve the problem as quickly as possible.

How to Start a Return

To request a return, please contact our support team with:

• Your order number.
• The reason for the return.
• Photos if the item is damaged or incorrect.

Returns sent without prior approval may not be accepted.